American Red Cross of Omaha Council Bluffs Metro

SAF: Hero Care Network Regional Caseworker/Critical Community Services Use your compassion time and talent to ensure military families' needs are met when faced with an urgent need. Responsibilities include supporting the Red Cross mission by • Maintaining strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies • Understand and applying Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly • Supporting the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service • Acquiring working knowledge of local, state and federal resources aiding military members, families and veterans • Maintaining professionalism and conduct as stated in Red Cross policy