American Red Cross of Omaha Council Bluffs Metro

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation. The American Red Cross aspires to be an organization fully committed to diversity and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships, all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement. Responsibilities • Model excellent customer service behaviors. Greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process • Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process. • Learn and share the Red Cross story, including the mission, vision, and values • Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution and watched for possible adverse physical reactions • Set up and maintain cleanliness in Reception and Hospitality Areas • Work with collections team supervisor or charge staff to help convert right type donors to donations with maximum impact • Responsible to inform donors of current and upcoming donation promotions • May make reminder calls, re-schedule donor appointments, and perform follow up activities as directed Time Commitment at least one 4-5 hour shift per month. For more information or to apply go to: https://www.redcross.org/volunteertoday